Frequently Asked Questions

1. Login to your account on our site. You will see all your orders listed under the 'Orders' tab.
2. Select the order number you want to print.
   
3. Select 'Print Invoice'
   
   
   If you would like additional assistance, please chat in, call or email us at: help@bestaccessdoors.com

1. Select 'Register'
   
2. Fill out all the required fields and select 'Create Account'
   

1. Select 'Login'
2. Select 'Forgot your password?'
3. Enter your email address and click 'Change Your Password'
   

1. Navigate to the product page
2. Just below the title, you'll see the 'Availability'
   
3. Once you select a Category, we also have a filter function that can help you locate which panels are 'In Stock'. (Towards the bottom of the page)
   

While we have a wide range of products available in standard sizes, you may sometimes run into a situation where you need an unusual or non-standard size of door or panel. In these cases, it is best to contact us via phone, chat or email at: info@bestaccessdoors.com. We have a great team of knowledgeable associates ready to find the right product and price for you!

With one of our knowledgeable Sales Reps, who are always happy to help! Please contact us via phone, chat, or email at: info@bestaccessdoors.com

Orders cannot be changed after being placed. Please review our Order Cancellations Policy linked here to see if your order is eligible for cancellation and to learn about any associated fees. (Section 7.0 – 7.4) Please reach out to us for further questions via chat, call or email at: info@bestaccessdoors.com or help@bestaccessdoors.com

We apologize for the inconvenience. In order for us to send us your order invoice, please reach out through chat, call or email at: help@bestaccessdoors.com

It depends on the lead time of the products ordered. If the panel(s) are 'In Stock' they will ship within 2 business days of the order being placed. If any products ordered have a lead time, such as 'Availability: 3-5 days', this will hold the order until all products are ready to ship. Please review out Shipping Policy, linked here, (Section 17.0 – 17.7). If you have further questions, please contact us via chat, phone or email us at: help@bestaccessdoors.com

Please review our Returns and Refunds Policy, linked here, to ensure your order is eligible for return and to learn about any associated fees. Please reach out to us to process returns or for further questions via chat, call or email at: help@bestaccessdoors.com

1. Login to your account
2. Select 'Account'
   
3. Select 'Addresses'
   
4. From here, you can edit, add or delete an address.

1. Login to your account
2. Select 'Account'
   
3. Select 'Payment Methods'
4. From here you can add, edit or delete forms of payment.
   

1. Login to your account
2. Select 'Account' (top left)
   
3. This will bring you to the Account Settings page. From here you can change the email or password associated with your account.
   

We're sorry for the inconvenience. We may have changed the SKU or may have changed to a similar product. Please reach out to us for further questions via chat, call or email at: help@bestaccessdoors.com

1. Scroll to the bottom of our webpage
2. On the left side, select 'LEED Certification'
   
3. This will bring you to all our LEED certified panels.

We can ship to virtually any address in the world. Please note: we cannot deliver to a PO BOX.

Yes. You'll need to reach out to a sales consultant to search for expedited shipping methods. Please contact us via chat, phone or email at: info@bestaccessdoors.com

Typically, 3-5 business days after the order has left the facility. Depending on your location and the carrier service available in that location. Some exceptions and delays may apply.

Shipping charges are calculated based on the shipping address and product weight & dimension. We ship from the nearest warehouse to your location based on stock availability.