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Frequently Asked Questions
General information
Where do I find my invoice online?
- Login to your account on our site. You will see all your orders listed under the 'Orders' tab.
- Select the order number you want to print.
- Select 'Print Invoice'
If you would like additional assistance, please chat in, call or email us at: help@bestaccessdoors.com
Signing in
How do I register for online ordering?
- Select 'Register'
- Fill out all the required fields and select 'Create Account'
Forgot your password?
- Select 'Login'
- Select 'Forgot your password?'
- Enter your email address and click 'Change Your Password'
Ordering
Where do we find out if an item is in stock?
- Navigate to the product page
- Just below the title, you'll see the 'Availability'
- Once you select a Category, we also have a filter function that can help you locate which panels are 'In Stock'. (Towards the bottom of the page)
How do I get a custom door?
While we have a wide range of products available in standard sizes, you may sometimes run into a situation where you need an unusual or non-standard size of door or panel. In these cases, it is best to contact us via phone, chat or email at: info@bestaccessdoors.com. We have a great team of knowledgeable associates ready to find the right product and price for you!
How do I place an order?
With one of our knowledgeable Sales Reps, who are always happy to help! Please contact us via phone, chat, or email at: info@bestaccessdoors.com
How do I cancel or change an order?
Orders cannot be changed after being placed. Please review our Order Cancellations Policy linked here to see if your order is eligible for cancellation and to learn about any associated fees. (Section 7.0 – 7.4) Please reach out to us for further questions via chat, call or email at: info@bestaccessdoors.com or help@bestaccessdoors.com
Order Status
Why didn't I receive my order confirmation email?
We apologize for the inconvenience. In order for us to send us your order invoice, please reach out through chat, call or email at: help@bestaccessdoors.com
When will my order ship?
It depends on the lead time of the products ordered. If the panel(s) are 'In Stock' they will ship within 2 business days of the order being placed. If any products ordered have a lead time, such as 'Availability: 3-5 days', this will hold the order until all products are ready to ship. Please review out Shipping Policy, linked here, (Section 17.0 – 17.7). If you have further questions, please contact us via chat, phone or email us at: help@bestaccessdoors.com
Returns
How do I return an item?
Please review our Returns and Refunds Policy, linked here, to ensure your order is eligible for return and to learn about any associated fees. Please reach out to us to process returns or for further questions via chat, call or email at: help@bestaccessdoors.com
Updating my Account
How do I update my address?
- Login to your account
- Select 'Account'
- Select 'Addresses'
- From here, you can edit, add or delete an address.
How do I change my payment card?
- Login to your account
- Select 'Account'
- Select 'Payment Methods'
- From here you can add, edit or delete forms of payment.
How do I change my email, password or phone number?
- Login to your account
- Select 'Account' (top left)
- This will bring you to the Account Settings page. From here you can change the email or password associated with your account.
Product Information
I can't find a product we have ordered in the past?
We're sorry for the inconvenience. We may have changed the SKU or may have changed to a similar product. Please reach out to us for further questions via chat, call or email at: help@bestaccessdoors.com
Where do I find LEED certified panels?
- Scroll to the bottom of our webpage
- On the left side, select 'LEED Certification'
- This will bring you to all our LEED certified panels.
Shipping & Delivery
Can you ship to Canada/ U.S.A / Internationally?
We can ship to virtually any address in the world. Please note: we cannot deliver to a PO BOX.
Can I expedite shipping?
Yes. You'll need to reach out to a sales consultant to search for expedited shipping methods. Please contact us via chat, phone or email at: info@bestaccessdoors.com
How long does shipping take?
Typically, 3-5 business days after the order has left the facility. Depending on your location and the carrier service available in that location. Some exceptions and delays may apply.
How are my shipping rates calculated?
Shipping charges are calculated based on the shipping address and product weight & dimension. We ship from the nearest warehouse to your location based on stock availability.
